Accessibility Policy

Aviso will communicate with people with disabilities in ways that take into account their disabilities. Employees who communicate with clients will be trained on how to interact and communicate with people with various types of disabilities.

Fully accessible telephone service will be provided to our clients. Our employees will be trained to communicate with clients over the telephone in a clear and plain language and to speak clearly and slowly. If telephone is not suitable, we will offer to communicate with clients by other electronic communication, mail or in person.

We are committed to digital accessibility and to conforming to the Web Content Accessibility Guidelines. To accomplish this, we have partnered with eSSENTIAL Accessibility, a third party expert, to administer our web accessibility program. We evaluate and audit our digital products on an ongoing basis in accordance with best practices. We have technology available for customers who have trouble typing, gesturing, moving a mouse or reading.

Please note that our websites may link to, or interface with, third-party websites that we do not control and are not affiliated with directly. We evaluate our vendors’ compliance with accessibility guidelines as part of our procurement process.

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. Aviso employees will receive training so they may be familiar with various assistive devices that may be used by clients with disabilities while accessing our goods or services.

We welcome people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public. We also welcome people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. Consent from the person with a disability is required when communicating private issues related to the person with a disability, in the presence of a support person.

Clients will receive as much notice as possible in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities, such as accessible offices, lifts, ramps or elevators. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if any, that are available, as well as contact information to make alternative arrangements. Notice will typically be placed at all public entrances to our premises and on our website, and may also be located at service counters.

We are committed to developing policies that will respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this Policy before considering the impact on people with disabilities. Any policy of Aviso that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

This Policy exists to deliver service excellence to people with disabilities. If you have a question about the Policy, or if the purpose of the Policy is not understood, an explanation will be provided by the Accessibility Officer at Aviso (see below for contact information).