Contact Us
If you are a new or existing Aviso partner or client in need of assistance, please find the appropriate contact information for the service(s) you are using below.
Credential
Service Centre
Mon – Fri. 6 am to 5 pm PT
service@credential.com
604.714.3800
Fax 604.714.3801
Toll Free 1.855.714.3800
Main Address
700 – 1111 West Georgia Street
Vancouver, BC V6E 4T6
Mon – Fri. 6 am to 5 pm PT
service@credential.com
604.714.3900
Fax 604.714.3901
Toll Free 1.855.714.3900
Qtrade
Qtrade Client Support
Mon – Fri. 5.30 am to 5 pm PT
info@qtrade.ca
604.605.4199
Fax 604.484.2627
Toll Free 1.877.787.2330
Main Address
700 – 1111 West Georgia Street
Vancouver, BC V6E 4T6
info@qtrade.ca
Fax 604.484.2627
Toll Free 1.877.787.2330
Mon – Fri. 8 am to 4.30 pm PT
MDDTCustomerSupport@qtrade.ca
Fax 604.484.2627
Toll Free 1.866.474.1965
info@virtualwealth.ca
Toll Free 1.844.622.4500
Mon – Fri. 6am to 5pm PT
service@credential.com
604.714.3800
Fax 604.714.3801
Toll Free 1.855.714.3800
Mon – Fri. 6 am to 5 pm PT
service@credential.com
604.714.3800
Fax 604.714.3801
Toll Free 1.855.714.3800
Mon – Fri. 8 am to 4 pm PT
insurance@qtrade.ca
Fax 604.484.2627
Toll Free 1.877.488.0060
NEI Investments
NEI Client Services
Mon – Fri. 8.30 am to 8 pm ET
NEIclientservices@neiinvestments.com
416.594.6633
Fax 416.594.3370
Toll Free 1.888.809.3333
Main Address
151 Yonge Street, Suite 1200
Toronto, ON M5C 2W7
Toronto Head Office
151 Yonge Street, Suite 1200
Toronto, ON M5C 2W7
416.594.6633
Fax 416.594.3370
Toll Free 1.888.809.3333
Toll Free Fax 1.888.809.4444
Western Region
700-1111 West Georgia Street
Vancouver, BC V6E 4M3
604.633.0615
Fax 604.633.0619
Toll Free 1.866.888.0615
Quebec and Eastern Region
2410-1800 McGill College Avenue
Montreal, QC H3A 3J6
514.286.3292
Fax 514.286.3489
Toll Free 1.877.906.3332
Toll Free Fax 1.800.254.9332
Attn: Administration for NEI Investments
1 Complexe Desjardins P.O. Box 34
Montreal, QC H5B 1E4
Fax 1.877.814.6115
700-1111 West Georgia Street
Vancouver, BC V6E 4M3
Fax 1.604.683.2538
Client Concerns
If you’re not satisfied with your experience with us, please let us know. For more information on what steps you can take, click here.
Accessible documents
Upon request, Aviso will provide an accessible format of PDFs in a timely manner.
Please contact our Accessibility Officer with your request.